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Insurance Verifier - Admitting Services - Full Time/Days in Lancaster, CA at Antelope Valley Hospital

Date Posted: 1/10/2019

Job Snapshot

Job Description

Job Objective:

Under the supervision of the Department Supervisor, or designee, performs insurance eligibility verifications and obtains authorizations for treatment when required in a timely manner. Communicates updated patient data and pertinent review requirements to other departments such as Patient Care Coordination, Business Office, and other hospital departments as needed. Ensures accuracy of registration information for correct billing and makes corrections when necessary. Counsels patients and provides general information about their insurance plan when requested.

Primary Duties and Responsibilities:

A. Insurance Verification

  1. Determines current eligibility status for inpatient and outpatient treatment and records Information on all patient accounts
  2. Verifies benefit levels to determine adequate coverage for services received and records details on all patient accounts
  3. Identifies potential non-covered expenses and communicates information to the patient and appropriate hospital staff

B. Authorization Obtainment

  1. Identifies authorization requirements for inpatient and outpatient treatment and secures approval from insurance company in a timely manner
  2. Documents and communicates concurrent review requirements to Patient Care Coordination for timely clinical review to prevent insurance denials

Secondary Duties as Assigned: 

A. Financial Counseling

  1. Identifies old, outstanding patient liabilities and calculates patient liability for proposed services in order to determine with patient how to resolve existing and projected liabilities and collects monies, as appropriate
  2. Provides referral to external agencies and/or third party vendors, which provide financial assistance for medical care, through various government programs
  3. Provides information and assists patients with the completion of the Payment Assistance application
  4. Analyzes patients' ability to meet financial obligations and sets up appropriate payment plans
  5. Identifies patients with special financial circumstances to assist in resolving current and future liabilities
  6. Acts as an information resource for AVH personnel, who are seeking answers to financial concerns for their patients

Non-Essential Duties:

  • Assist with registration/pre-registration of patients when assigned
  • Assist with other duties as assigned, within skill sets and abilities
  • Accepts and carries out all other miscellaneous clerical and/or administrative duties and responsibilities as required for maintaining all services provided by the Admitting Services Department

    Knowledge, Skills and Abilities:


    • Knowledge of medical terminology
    • Knowledge of HMO, PPO, Commercial, and Workers' Compensation reimbursement
    • Knowledge of Managed Care contract language and interpretation
    • Knowledge of Microsoft Office applications
    • Knowledge of basic arithmetic


    • Basic personal computer skills to include Microsoft Office applications
    • Knowledge of the use of a calculator
    • Proficient in the operation of scanners, copiers, and fax machines


    • Ability to handle stress
    • Ability to manage a heavy caseload in an organized and efficient manner
    • Ability to recommend appropriate account adjustment and write-off suggestions
    • Ability to recognize potential accounts receivable related problems and offer solutions to management
    • Ability to maintain a working relationship with other departments within the organization
    • Ability to review all billing transactions for accuracy, discrepancies, and appropriate charges
    • Ability to document account information at time of account follow-up
    • Ability to run accounts receivable reports as needed

    Core Competencies: All AVH employees will effectively demonstrate these behaviors:


    Action Oriented

    Customer Focused


    Effective Communication


    Ethics & Values

    Integrity & Trust

    Education and Experience:


    • High School graduate or equivalent


    • 1 year recent experience in an Admitting Department in an acute care setting required. Will consider 1 year recent acute care hospital Business Office experience
    • 1 years previous Commercial, HMO, PPO, and Workers Compensation billing and/or insurance follow-up experience, preferred

    Required Licensure and/or Certifications: 

  •  None

    Physical Requirements and Working Conditions:

    • Primarily works in a climate-controlled area
    • Frequent Sitting and standing for long periods of time
    • Tolerate repetitive arm and hand movements

    A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Looking for an opportunity to work in healthcare the way you always dreamed you could? At Antelope Valley Hospital, our employees are at the heart of what we do best – delivering high quality, patient-centered healthcare.

Antelope Valley Hospital, a 420 bed acute care facility, located just 60 miles north of Los Angeles, the Antelope Valley is one of Southern California’s fastest growing communities. We are a Level II Trauma Center and Joint Commission Primary Stroke Center Accredited. Serving the community for over 50 years, our non-profit hospital has grown to be the preeminent healthcare facility for our district’s nearly 1.2 million residents. 

An Equal Opportunity Employer.