IT User Access Provision Analyst - Information Technology - Full Time/Varied in Lancaster, CA at Antelope Valley Hospital

Date Posted: 8/1/2020

Job Snapshot

Job Description

 Job Objective: Under the direction of the Director of IT Operations, the IT Provisioning Analyst manages the integrity and accuracy of identity data of individual credentials ensuring employees, physicians, students and vendors have the access they need to perform their job duties. Maintains master files for the company’s EHR and works closely with team managers to ensure that all users have the appropriate and authorized access they need to perform their job duties.

 Duties and Responsibilities:

  • Coordinates user provisioning and identity management.
  • Interfaces with end users to addresses intermediate to complex questions and problems related to user access management across business applications, active directory, VPN, and email.
  • Communicates enterprise IAM related content and guidance across the organization.
  • Assists project teams to evaluate IAM considerations for projects and perform role-modeling for business applications.
  • Provides daily, weekly and monthly support and maintenance of the IAM solution(s). 
  • Assists in developing and publishing access reports for identity governance.
  • Performs other job-related duties as assigned or apparent. 
  • Utilizes expertise in identity governance, role mining and analysis, multi-factor authentication, and privileged identity management to support enterprise Identity & Access Management needs.
  • Ensure new applications and process are being integrated into active directory

 Non-Essential Duties:

  • Prepares productivity report which summarizes activities, issues and solutions with recommendations for overall system improvement
  • Performs other duties as assigned
  • Performs on-call for after hour support.

Knowledge, Skills and Abilities:


  • Knowledge of Putty and Unix account creation
  • Knowledge of building accounts in multiple clinical applications


  • Excellent communication (written and verbal) and facilitation skills
  • Proficiency with MS Office with emphasis on Excel.
  • Strong relationship building/networking skills


  • Ability to balance customer service and regulatory needs
  • Ability to maintain confidentiality, familiar with healthcare, privacy, or financial compliance regulations and IT and security frameworks and standards.
  • Ability to efficiently acquire and utilize new skills in response to change
  • Ability to exercise professional judgment within defined policies and procedures.

 Core Competencies: All AVH employees will effectively demonstrate these behaviors:


Action Oriented

Customer Focused

Effective Communication 


Ethics & Values

Integrity & Trust


  • High school diploma or equivalent is required
  • A Bachelor of Science in Computer Science or equivalent combination of relevant experience and education is preferred.


  • Experience with Remedy or other HD / CMS System is preferred.
  • Experience in Identity Management provisioning and workflow processes.
  • Experience with Role Base Access Controls
  • Understanding of patient access and/or clinical workflows
  • Understanding of Access Management authentication and entitlements
  • Previous Healthcare experience is a must.

 Required Licensure and/or Certifications:

  • None

AVH Conduct/Compliance Expectations:

  • Ability to adhere with AVH Leaves of Absence Policy
  • Ability to adhere with AVH Paid Time Off (PTO) Policy
  • Ability to adhere with AVH Recording of Hours Worked Policy
  • Ability to adhere to the department dress code
  • Ability to organize work and establish priorities
  • Ability to expand on own initiative in performance of duties
  • Skill and ability to follow the telephone etiquette/standards
  • Conforms to AVH Standards of Excellence
  • Ability to function effectively under pressure and meet time parameters
  • Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
  • Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
  • Ability to maintain the confidentiality of patient, hospital and department information
  • Ability to adhere to safety rules and regulations
  • Safely and effectively uses all equipment necessary to carry out duties
  • Ability to interpret and function under hospital and department policies and procedures
  • Conforms with required and appropriate JCAHO requirements
  • Conforms with and supports hospital quality assurance and improvement guidelines
  • Ability to participate effectively in department and hospital staff education
  • Display a willingness to work as a team player
  • Ability to give and support the highest level of patient/customer satisfaction at all times
  • Supports and adheres to the values and mission statement established by the AVH Board of Directors
  • Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies.
  • Ability to follow the Code of Conduct

 Physical Requirements and Working Conditions:

  • Work is performed in a normal office environment.
  • Ability to lift boxes or equipment which weighs up to 25 pounds.

  A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Looking for an opportunity to work in healthcare the way you always dreamed you could? At Antelope Valley Hospital, our employees are at the heart of what we do best – delivering high quality, patient-centered healthcare.

Antelope Valley Hospital, a 420 bed acute care facility, located just 60 miles north of Los Angeles, the Antelope Valley is one of Southern California’s fastest growing communities. We are a Level II Trauma Center and Joint Commission Primary Stroke Center Accredited. Serving the community for over 50 years, our non-profit hospital has grown to be the preeminent healthcare facility for our district’s nearly 1.2 million residents. 

An Equal Opportunity Employer.