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Manager Admitting - Admitting Services - Full Time/Days in Lancaster, CA at Antelope Valley Hospital

Date Posted: 11/18/2018

Job Snapshot

Job Description

Job Objective:

Under the supervision of the Director of Admitting Services, coordinates training of staff, to support hospital wide strategy. Provides support in organizing, and controlling workflow to accomplish the objectives of the department and work flow standards.  In the absence of the Director is able to provide supervision to coordinate the functions and activities of the department. Performs administrative, training and clerical duties in Admitting Services as required to meet the facilities mission and goals. Provides support in organizing, prioritizing, and controlling workflow to accomplish the objectives of each of the services. Expedites patient flow and admission/Registration process through all areas of Admitting Services to appropriately meet patients’ needs 

Duties and Responsibilities:

A.  Leadership

  1. Leads by example and serves as a professional role model
  2. Evaluates problems, and works in concert with the Department Director to implement solutions for improvement
  3. Oversees completion of tasks by staff. Takes appropriate action when staff responsibilities are not being met my coaching, instructing
  4. Demonstrates ability to make quick decisions when necessary
  5. Understands and complies with accreditation and regulatory requirements and internal processes relating to regulatory compliance
  6. Demonstrates the ability to prepare and maintain departmental budget and stay within the departmental budget standards 

B.  Quality Control

  1. Provides training to new staff and up-training to existing staff when changes are implemented
  2. Reviews registrations for quality, corrects errors, documents and gives direction to staff to correct mistakes
  3. Conducts audits on registration/admissions to ensure that all required forms and informational hand-outs are provided to the patient and signed by the patient or patient’s representative relating to state and federal regulations 
  4. Monitors staff productivity and reports back to the Department Director with concerns
  5. Documents errors for monthly error rate totals and coaches’ staff when appropriate

C.  Customer Service

  1. Review and resolve patient complaints
  2. Ensures staff is following the customer services expectations

D.  Scheduling Requirements

  1. Responsible for covering for sick calls.  Makes every effort to cover without creating over-time.  Consults with Department Director when double time is involved
  2. Utilizes flexing empowerment by flexing staff during low census periods

 E.  Management Information Systems

  1. Understands departmental information systems and other equipment
  2. Understands advanced aspects of various information systems 

Non-Essential Duties:

  • Participate in the daily duties of all areas of Admitting/Patient Access Services workload as needed
  • Other duties as assigned, within skill sets and abilities
  • Accepts and carries out all other miscellaneous clerical and/or administrative duties and responsibilities as required for maintaining all services provided by Antelope Valley Hospital 

Knowledge, Skills and Abilities: 

Knowledge

  • Knowledge of medical terminology
  • Demonstrated technical knowledge of typical admissions and registrations, patient accounts and cashiering functions
  • Demonstrated knowledge of The Joint Commission, DHS, CHA, EMTALA, NCQA, HCFA and Title 22 Regulations and requirements
  • Working knowledge of third party payers, HMO, PPO, Commercial, and Workers’ Compensation reimbursement
  • Working knowledge of Managed Care contract language
  • Knowledge of basic arithmetic 

Skills

  • Conflict management and resolution skills
  • Problem-Solving skills
  • Timely decision-making skills
  • Demonstrated leadership abilities
  • Basic personal computer skills to include Microsoft Office applications
  • Knowledge of the use of a calculator
  • Proficient in the operation of scanners, copiers, and fax machines 

Abilities

  • Ability to handle stress
  • Ability to manage a heavy caseload in an organized and efficient manner
  • Ability to recommend appropriate account adjustment and write-off suggestions
  • Ability to recognize potential accounts receivable related problems and offer solutions to management
  • Ability to maintain a working relationship with other departments within the organization
  • Ability to review all billing transactions for accuracy, discrepancies, and appropriate charges
  • Ability to document account information at time of account follow-up
  • Ability to run accounts receivable reports as needed
  • Ability to motivate, coordinate and lead staff in daily operations and to ensure staff compliance with established facility goals
  • Mediates personal problems and resolves complaints using good problem solving techniques.
  • Demonstrates the ability to review and resolve patient complaints 

Core Competencies: All AVH employees will effectively demonstrate these behaviors:

Accountability                                    

Action Oriented

Customer Focused

Compassion

Effective Communication 

Teamwork

Ethics & Values

Integrity & Trust 

Education and Experience:

Education

  • High School graduate or equivalent required 

Experience

  • 5 years recent supervisory experience in an Admitting Department in an acute care setting required. Will consider 5 years supervisory experience recent acute care hospital Business Office experience
  • 3 years previous Commercial, HMO, PPO, and Workers Compensation billing and/or insurance follow-up experience, required 

Required Licensure and/or Certifications:

  • None 

Physical Requirements and Working Conditions:

  • Primarily works in a climate-controlled area
  • Frequent Sitting and standing for long periods of time
  • Tolerate repetitive arm and hand movements 

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Looking for an opportunity to work in healthcare the way you always dreamed you could? At Antelope Valley Hospital, our employees are at the heart of what we do best – delivering high quality, patient-centered healthcare.

Antelope Valley Hospital, a 420 bed acute care facility, located just 60 miles north of Los Angeles, the Antelope Valley is one of Southern California’s fastest growing communities. We are a Level II Trauma Center and Joint Commission Primary Stroke Center Accredited. Serving the community for over 50 years, our non-profit hospital has grown to be the preeminent healthcare facility for our district’s nearly 1.2 million residents. 

An Equal Opportunity Employer.

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