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Manager IT Applications - Information Technology - Full Time/Varied in Lancaster, CA at Antelope Valley Hospital

Date Posted: 11/13/2018

Job Snapshot

Job Description

Antelope Valley Hospital is launching a major $100 million information technology overhaul, which includes implementing the Cerner Electronic Health Records system and upgrading its infrastructure, technology and dozens of IT applications. The hospital is actively seeking qualified candidates who are eager to be a part of this comprehensive modernization project. It is an opportunity to gain valuable career-changing experience.

Located just 50 miles north of Los Angeles, Antelope Valley Hospital (AVH) has served as the area's leading healthcare provider for more than 60 years. The 420-bed hospital cares for nearly 220,000 patient visits a year, 121,000 of those come through the emergency department alone. With 2,500 employees and more than 450 physicians, AVH is one of the largest employers and an economic engine in the community. It offers a full complement of healthcare services, including Level II trauma center, labor & delivery, pediatrics, NICU, mental health and all of the medical/surgical services one would expect from a full-service acute care hospital. It is the area's only accredited Chest Pain Center and STEMI Receiving Center, Advanced Primary Stroke Center and Comprehensive Community Cancer Center.

The Antelope Valley offers affordable housing, excellent schools, extensive family-friendly activities, first-class entertainment, and many dining and shopping options.

Job Objective:

The IT Applications Manager is responsible for the development, testing, implementation and support of the information technology applications supporting the hospital. The IT Applications Manager reports to the Chief Information Officer. 

This is a high visibility management position over a team of employees and contractors and is responsible for providing leadership and coordination to ensure that the systems meet the functional requirements of the organization and support clinical standards of care. The IT Applications Manager also works closely with leadership to ensure the user requests and projects are scoped, prioritized, scheduled and managed. 

Duties and Responsibilities:

  • Provide functional oversight by working closely with application analysts, project sponsor(s), IT leadership and other analysts throughout the analysis, build, design, configuration, QA/testing, validation, implementation and on-going support of applications within the hospital application portfolio.
  • Coordinate departmental support during each phase of new implementations, upgrades or enhancements. Ensure business and clinical needs are evaluated and validated when implementation/project plans are developed through staff participation and collaboration with key stakeholders.
  • Possess key knowledge of the operation of the suite of Cerner clinical and revenue cycle applications as well as existing ones are upgraded. Utilize universal clinical applications expertly.
  • Manage contractors and employees in the maintenance and sun-setting of legacy McKesson applications
  • Assist in planning and executing a cloud migration strategy of non-Cerner applications
  • Evaluate the implications on clinical operations and processes of patient care delivery and revenue cycle impact when assisting in resolution of application support issues.
  • Work with Cerner on application upgrade and enhancement planning, scheduling and resourcing
  • Facilitate the creation and updating of policies, procedures, and guidelines as applicable to application solutions and best practices
  • Maintain current downtime procedures for any applications utilized by the applicable teams
  • Facilitate and support steering committees working with application champions to run effective meetings.
  • Provide communication and education of deployments, upgrades, workflow changes and sun-setting plans to stakeholders and application users as appropriate.
  • Manage on-call support commitments on a scheduled basis.
  • Report status weekly to management
  • Perform other duties as assigned. 

Knowledge, Skills and Abilities: 

A.  Qualifications/Experience

  • Ability to troubleshoot, research and solve technically challenging problems involving integrated systems
  • Detail oriented, strong analytical, organizational, and problem solving skills required 
    Ability to analyze, diagnose, suggest and implement process changes 
  • Strong customer service orientation and ability to follow through issues to resolution 
  • Ability to interact with all levels of physician, nursing, ancillary and revenue cycle staff 
    Clinical applications experience in either an application support or implementation role preferred 
  • Strong with process improvement and project management skills 
  • Ability to successfully manage multiple projects and personnel 
  • Knowledge of healthcare operations and data structures and the use of information system applications in the practicing healthcare environment preferred 
  • Must be able to function as part of a team providing a high level of quality service to clients. 

B.   Special Skills/Knowledge

  • Knowledge and understanding of application architectures, computing platforms, integration of systems, disaster recovery and business continuity planning, information security, and cloud migration strategies
  • Prior experience working in a Cerner and/or McKesson environment a plus
  • Leads and encourages team building efforts
  • Creates career paths and fosters technical training
  • Leadership traits in ferreting out, properly documenting, and delivering on business requirements
  • Excellent written and oral communication skills 

Core Competencies: All AVH employees will effectively demonstrate these behaviors:

Accountability                              

Action Oriented

Customer Focused

Compassion

Effective Communication 

Teamwork

Ethics & Values

Integrity & Trust 

Management Competencies:  All AVH management (Supervisor, Manager, and Assistant Director) will effectively demonstrate these behaviors:

Conflict Management

Problem Solving

Timely Decision Making

Process Management

Fairness to Direct Reports

Hiring & Staffing

Developing Direct Reports 

Education and Experience:

Education

  • Bachelor’s degree.
  • Consideration will be given for technical degrees and advanced degrees in related fields and professional certifications. 

Experience

  • Demonstrated track record of application implementation and maintenance, preferably within a hospital setting
  • Demonstrated success in managing a team 

Required Licensure and/or Certifications:

  • None 

Physical Requirements and Working Conditions:

(Please reference key physical and working conditions)

  • Work usually performed in an office environment 

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Looking for an opportunity to work in healthcare the way you always dreamed you could? At Antelope Valley Hospital, our employees are at the heart of what we do best – delivering high quality, patient-centered healthcare.

Antelope Valley Hospital, a 420 bed acute care facility, located just 60 miles north of Los Angeles, the Antelope Valley is one of Southern California’s fasted growing communities. We are a Level II Trauma Center and Joint Commission Primary Stroke Center Accredited. Serving the community for over 50 years, our non-profit hospital has grown to be the preeminent healthcare facility for our district’s nearly 1.2 million residents. 

*CB

An Equal Opportunity Employer.

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