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Manager IT Infrastructure - Information Technology - Full Time/Varied in Lancaster, CA at Antelope Valley Hospital

Date Posted: 1/13/2019

Job Snapshot

Job Description

Antelope Valley Hospital is launching a major $100 million information technology overhaul, which includes implementing the Cerner Electronic Health Records system and upgrading its infrastructure, technology and dozens of IT applications. The hospital is actively seeking qualified candidates who are eager to be a part of this comprehensive modernization project. It is an opportunity to gain valuable career-changing experience.

Located just 50 miles north of Los Angeles, Antelope Valley Hospital (AVH) has served as the area's leading healthcare provider for more than 60 years. The 420-bed hospital cares for nearly 220,000 patient visits a year, 121,000 of those come through the emergency department alone. With 2,500 employees and more than 450 physicians, AVH is one of the largest employers and an economic engine in the community. It offers a full complement of healthcare services, including Level II trauma center, labor & delivery, pediatrics, NICU, mental health and all of the medical/surgical services one would expect from a full-service acute care hospital. It is the area's only accredited Chest Pain Center and STEMI Receiving Center, Advanced Primary Stroke Center and Comprehensive Community Cancer Center.

The Antelope Valley offers affordable housing, excellent schools, extensive family-friendly activities, first-class entertainment, and many dining and shopping options.

Job Objective: Under the direction of the Director of IT Operations (DITO), the Network and Computer Manager will demonstrate the ability to manage a small group of IT support personal. 

Duties and Responsibilities:

  1. Perform team management and deployment functions
  2. Perform annual team member reviews
  3. Be the primary coordinator of all Network and Compute resources.
  4. Ensure that the AVH network infrastructure, server environment, and endpoint environment operate in support of the AVH mission
  5. Triage server, network, endpoint, mobile, and other events and ensure that the incidents are resolved appropriately.
  6. Ability to analyze the issue to determine proper team assignment.
  7. Perform tier 2 and tier 3 incident management tasks.
  8. Provide troubleshooting recommendations and guidance.
  9. Ensures all equipment is properly maintained, service calls are placed in a timely manner and tracked.
  10. Ensure that all required support licenses are in-place and enforced
  11. Performs Service Recovery in support of Techs and Helpdesk.
  12. Assists in the Provision/Decommission hardware (Laptops, Desktops, Macs, Servers, Storage) following the documented procedure.
  13. Act as “smart” hands for SME’s providing technical direction.
  14. Utilize ticketing system(s) to document issues, communicate statuses, and resolution.
  15. Escalate issues as defined in documented escalation procedures.
  16. Provide on-call and after-hours support as required.
  17. Coordinating office and equipment moves
  18. Ensuring proper  IT resources are assigned for facility events needing tech support
  19. Create schedules
  20. Provide solution guidance
  21. Acquire and present performance metrics and ensure the efficient operation of the AVH Network and Compute team.
  22. Assist the DITO with personnel review, rankings, team structure and training
  23. Investigate and resolve software and hardware problems for AVH customers as required by demand.

Non-Essential Duties:

  • Performs other duties as assigned
  • Collect and report on service desk performance
  • Recommend process improvements 

Knowledge, Skills and Abilities: 

  1. This position requires the ability to work independently with limited direct supervision.
  1. Communicate clearly both orally and in writing.
  2. Possess superior telephone etiquette and the ability to deal effectively with end users, peers, and management even under extremely stressful conditions.
  3. Understand network protocols that are in use at AVH (IP suite protocols required)
  4. Possess the ability to respond effectively to sensitive inquiries and complaints.
  5. Possess the ability to read, analyze, and interpret helpdesk tickets and emails.
  6. Relate in a positive professional manner with end users and coworkers.
  7. Interact well with different personalities.
  8. Make decisions and judgments based on standard procedures.
  9. Demonstrate analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time.
  10. Demonstrate the ability to determine when to escalate issues based severity level.
  11. Demonstrate PC proficiency using common software programs such as MS Word, MS Excel, MS Outlook, etc.
  12. Demonstrate basic understanding of enterprise data center concepts such as Windows, networking, server administration, and the Internet.
  13. Demonstrate the ability to learn new skills techniques and responsibilities.
  14. Flexibility to work non-standard work hours including nights, weekends, and holidays.
  15. Must be reliable related to schedule and recurring tasks.

Core Competencies: All AVH employees will effectively demonstrate these behaviors:


Action Oriented

Customer Focused

Effective Communication 


Ethics & Values

Integrity & Trust 


  • High school diploma or equivalent is required
  • College level computer courses preferred


  • Five or more years’ experience in network, server, and endpoint support.
  • Experience with networking protocols in support of an IP based network
  • Experience with MS Windows environments is required
  • Experience with Cisco network equipment is required
  • Experience creating databases and maintaining database tables preferred
  • Experience with Remedy System is preferred
  • Experience with Wi-Fi based hardware and software is preferred 

Required Licensure and/or Certifications:

  • MCSE, CCIE, CCNA preferred  

Physical Requirements and Working Conditions:

  • Work is performed in a normal office environment.
  • Ability to lift boxes or equipment which weighs up to 25 pounds.
  • thrive in a fast paced environment 

A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

Looking for an opportunity to work in healthcare the way you always dreamed you could? At Antelope Valley Hospital, our employees are at the heart of what we do best – delivering high quality, patient-centered healthcare.

Antelope Valley Hospital, a 420 bed acute care facility, located just 60 miles north of Los Angeles, the Antelope Valley is one of Southern California’s fasted growing communities. We are a Level II Trauma Center and Joint Commission Primary Stroke Center Accredited. Serving the community for over 50 years, our non-profit hospital has grown to be the preeminent healthcare facility for our district’s nearly 1.2 million residents. 


An Equal Opportunity Employer.