Release of Information Technician I - Full Time/Days in Lancaster, CA at Antelope Valley Hospital

Date Posted: 7/27/2020

Job Snapshot

Job Description

Job Objective:

Under the supervision of the Manager of Health Information Services and under the direction of the Service Coordinator will perform a variety of duties related to record processing in one or more of the following functions:  researching patient information; processing specific requests for release of information; data entry; prepping records and requests for records; scanning records and requests for records; and record retrieval, filing, and delivery.  This position will maintain daily workflow while ensuring processing of record requests with a high level of quality. 

Duties and Responsibilities:

  1. Release of Information
    1. Responds to and processes specific written, phone, and walk-in requests for protected health information in an accurate manner as needed to meet the timeliness requirements for various request types.
    2. Demonstrates an understanding of the release of information process, including guidelines, regulatory manuals, facility policies, procedures and forms.
    3. Opens mail, researches patient information, prints master patient index, and prepares release of information requests for the scanning process.
    4. Logs requests in the release of information application.
    5. Copies, prints, or faxes the minimum necessary in response to requests for release of records or continued care.
    6. Answers telephones consistent with Service Excellence standards, addresses and/or routes calls appropriately and in a timely manner.
    7. Protects the confidentiality of primary and secondary health records and releases information as mandated by law, professional standards, and the hospital's policies.
  2. Record Control
    1. Maintains and uses a variety of health information indexes, census, logs, storage, and retrieval systems.  Researches, compiles and generates information related to same.
    2. Retrieves, reproduces, delivers and files health information throughout the facility and in offsite storage areas using numerical, alphabetical, and color coded systems.
  3. Scanning
    1. Scans documents in a timely manner while verifying accuracy of preparation, quality, and potential scanning hazards.
    2. Maintains scanner and performs scanner maintenance processes. 
    3. Assigns a batch identification number according to procedure.
  4. Other Duties
    1. Assists hospital staff, medical staff, public, and patients.
    2. Performs transcription clerical functions.
    3. Plans, organizes, prioritizes, and coordinates work to achieve functional area goals and maximum productivity and efficiency on a day to day basis.
    4. Researches and enters patient data into various systems as defined by procedure.
    5. Technically evaluates, prepares, assembles, and processes documents in preparation for the scanning process while ensuring correct patient identification on each page of record.

Non-Essential Duties:

Accepts and carries out other miscellaneous duties and responsibilities as required for maintaining the services provided by Medical Records.

Knowledge, Skills and Abilities:


1.   Knowledge of Microsoft Office applications.

2.   Knowledge of department policies, practices and operations.


1.   Perform data entry accurately with use of a keyboard and mouse.

2.   Perform duties using computers and equipment required for scanning and indexing of documents

3.   Effective oral and written communication skills.

4.   Detail oriented and organized.


1.   Ability to deal with multiple calls and walk in customers while promoting customer service.

2.   Ability to recognize colors associated with color-coded filing system.

3.   Ability to learn the advanced aspects of release of information processes and regulations.

4.   Ability to learn the advanced aspects of the various indexes, storage, tracking, and retrieval systems.

5.   Ability to retrieve, reproduce, deliver, track, and file records using various equipment and systems in the facility and offsite.

6.   Ability to review records and verify patient information.

7.   Ability to read documentation in chart.

Core Competencies: All AVH employees will effectively demonstrate these behaviors:


Action Oriented

Customer Focused


Effective Communication 


Ethics & Values

Integrity & Trust

Education and Experience:

Education   High school graduate or GED equivalent.

                     Completion of 1 semester of college level Medical Terminology or demonstrated proficiency as evidenced by related work experience.

Experience Prior experience working in an acute care hospital medical record department preferred.

Required Licensure and/or Certifications:

AVH Conduct/Compliance Expectations:

  • Ability to adhere with AVH Leaves of Absence Policy
  • Ability to adhere with AVH Paid Time Off (PTO) Policy
  • Ability to adhere with AVH Recording of Hours Worked Policy
  • Ability to adhere to the department dress code
  • Ability to organize work and establish priorities
  • Ability to expand on own initiative in performance of duties
  • Skill and ability to follow the telephone etiquette/standards
  • Conforms to AVH Standards of Excellence
  • Ability to function effectively under pressure and meet time parameters
  • Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff
  • Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVH
  • Ability to maintain the confidentiality of patient, hospital and department information
  • Ability to adhere to safety rules and regulations
  • Safely and effectively uses all equipment necessary to carry out duties
  • Ability to interpret and function under hospital and department policies and procedures
  • Conforms with required and appropriate Joint Commission requirements
  • Conforms with and supports hospital quality assurance and improvement guidelines
  • Ability to participate effectively in department and hospital staff education
  • Display a willingness to work as a team player
  • Ability to give and support the highest level of patient/customer satisfaction at all times
  • Supports and adheres to the values and mission statement established by the AVH Board of Directors
  • Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its requirements; complies with duty to report behavior standard; demonstrates understanding of purpose for a Compliance hotline and the importance of seeking guidance from a supervisor or the Compliance Officer when in doubt regarding a possible compliance issue
  • Ability to follow the Code of Business Conduct (Standards of Business Ethics and Integrity)

Physical Requirements and Working Conditions:

•Work is usually performed in a normal office environment and may require long periods in sedentary position performing one function.

•Trips within the facility and to onsite storage areas will be required to retrieve or deliver records.

•Frequent use of scanner, keyboard and video display terminal.

A detailed description of the physical requirements of this job is maintained in the Employee Health Department

Looking for an opportunity to work in healthcare the way you always dreamed you could? At Antelope Valley Hospital, our employees are at the heart of what we do best – delivering high quality, patient-centered healthcare.

Antelope Valley Hospital, a 420 bed acute care facility, located just 60 miles north of Los Angeles, the Antelope Valley is one of Southern California’s fastest growing communities. We are a Level II Trauma Center and Joint Commission Primary Stroke Center Accredited. Serving the community for over 50 years, our non-profit hospital has grown to be the preeminent healthcare facility for our district’s nearly 1.2 million residents. 

An Equal Opportunity Employer.


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